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Top 50 call center Interview Question and answer

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1. Tell me about your self ?
The most often asked question in interviews. You need  to have a short statement prepared in your mind . Be care full that it not sound rehearsed . Limit it to work-related items unless instructed otherwise .Talk about things you have done and jobs you have held relate to the position you are interviewing for. start  with the item farthest back and work up to the present .

2. why did you leave your last job ?
Stay positive regardless of the circumstances never refer to major problem with management and never speak ill of supervisors , co-workers  or the organization .If you do , you will be one looking bad .keep smiling and talk about leaving about positive reason such as an opportunity, a chance to do some thing special or other forward looking reasons.

3.What Experience do you have in this field ?
Speak about specifics that relate to the position you are applying for . If you do not have specific experience,get as close as you can .

4.Do you consider your self successful ?
You should always answer yes and briefly explain why . A good explanation is that you have set goals , and you have met some and are on track  to achieve others .

5.What do you co-workers say about you ?
Be prepare with a quote or two from co-workers .Either specific statements or a paraphrase will rock Williams , a co-workers at jack < Company always said I was the hardest workers He had ever known .It is power full as Williams having said it at the interview himself .

6.What Do you know about this Organization ?
This question is one reason to do some research .On the organization before the interview .Find out where they have been and where they are going .What are the current issues and who are the major players .

7.What you have to done4 to improve your knowledge in the last year ?
Try to improve include improvement activities that relate to the job . A wide variety of activities can be mentioned as positive self-improvement .Have some good one handy to mention .

8.Are you Applying for others jobs ?
Be honest but do not spent lots of time in this area . Keep the focus on the job and what you can do for this organization .Anything else is distraction .

9.Why do want to work for this organization ?
This may take some thought and certainly,should be based on research You have done on the organization .sincerity is extremely important here and will easily be sensed .relate to it your long terms career goals .

10.Do you any one who work for us ?
Be aware of the policy on relatives working for the organization .This can effect your answer even they though asked about friends not relatives . Be careful to mention a friend only if they are well thought of .

11.What kind of salary do you need ?
A loaded question . A nasty little game that you will probably lose if you answer first So don`t answer it .Instead, say some thing like , That`s a tough question. can you tell me the range for this position ? In most cases , The interviewer ,take of f guard ,will tell you .If not , say that it can depend on details of the job .Then give a wide range .

12. Are you a team player ?
You are of course , a team player . be sure to have examples ready .Specifics that show you perform for good of the team rather than for yourself are good evidence of your team attitude . Do not brag , just say it in a fact tone .this is a key point .

13.How long would you expect to for us if hired ?
Specifics here are not good .Something  like this should work : I'd like it to be a long time . Or As long as we both feel I `m doing a good job .

14.Have you ever had to fire anyone ? How did you feel about that ?
This is serious .Do not make light of it or in any way seems like you like to fire people .At same time, you will do it when it is right thing to do. When it comes to the organization versus the individual who has created a harmful situation , you will protect the organization ,Remember firing is not same as layoff or reduction in force .
15.what is your philosophy towards work ?
The interviewer is not looking for a flowery dissertation here. Do you have strong feelings that the jobs get done ? Yes . That`s the type of answer that work best here .Short and positive ,Showing a benefits a organization .

16.If you have enough money to retire right now ,would you ?
Answer yes if you would .But since you need to work , this is the type of work you prefer . Do not say yes if you do not mean it .


17.Have you ever been asked to leave a position ?
If you have not , say no .If you have , be honest ,brief and avoid  saying  negative things about the people or organization involved .

18.Explain how you would be an asset to this organization ?
You should be anxious for this question .It gives you a chance to highlight your best points as they relate to the position  being discussed .Give a little advance thought to this relation.

19.Why should we hire you ?
Point out how your assets meet what the organization needs .Do not mention any other candidates to make comparison

20.Tell  me about a suggestion  you have made ?
Have a good one ready.Be sure  and use suggestion that was accepted and was considered successful .One related to the type of work applied  for is a real  Plus .

21.What irritates you about  co-workers ?
This is a trap question .Think real hard but fail to come up with anything that irritates you . A short statement that you seem to get  along with folks is great .

22.What is your greatest strength ?
Numerous answer are good, Just stay positive . A few good examples . 

Your ability to prioritize , your problem solving skills ,your ability to work under pressure ,your ability to focus on projects , your professional expertise , your leadership skills , your positive attitude .

23.Tell me about your dream job ?
Stay away from the specific job . You can not win .If you say the job you are contending for is it , your strain credibility . If you say another job is  it .You plant the suspicion that you will be dissatisfied with this position if hired.The best is to stay  genetic  and say some thing like : A job where I love the work , Like the people , can contribute and can`t get to work .

24.Why do you think you do well at this job ?
Give several reasons and include skills ,Experience and interest

25.What you are looking for in a job ?
Stay away from specific job . you  can not win .If you say the job you are contending for is it , you strain credibility . If you say another job is it  

26.What kind of person would you refuse to work with ?
Do not be trivial .It take disloyalty to the organization, Violence or lawbreaking  to get you to object .Minor objections will label you as a whiner .

27.What is more important to you : the money or the work ?
Money is always important , but the work is the most important .There is no better answer .

28.What would your previous supervisor say your strongest point is ? There is are numerous good possibilities ?
Loyalty,Energy, Positive attitude, Leadership, Team player , Expertise, Initiative, Patience, Hard work, Creativity, Problem solver.

29.Tell me about a problem you had with a supervisor ?
Biggest trap of all .This is a test to See if you Speak of your Boss.If you fall for it and tell about a problem with a former boss,you may well below the interview right there . Stay positive and develop a poor memory about the trouble with a supervisor .

30.What has disappointment you about a job ?
Don`t get trivial or negative .Safe areas are few but can include : Not enough of challenge .You were laid off in a reduction company did not win a contract ,which would have given you more responsibility .

31.Tell me about your ability to under work pressure ?
You may say that you thrive under certain types of pressure .Give an example that relates to the type  position applied for .


32.Do your skills match this job or another more closely ?
Probably this one .Do not give fuel to the suspicion that you want another job more then this one .

33.What motivates you to do your best on the job ?
This is a personal trail that only you can say ,but good examples are challenge , Achievement , Recognition

34.Are you willing to work over time ? Nights ? Weekends ?
This is up to you .Be totally honest .

35.How would you know you were successful on this job ?
Several ways are good measures :
You set high standards for yourself and meet them .Your outcomes are a success .Your boss tell you that are successful. 

36.Would you be willing to relocate if required ?
You should be clear on this with your family prior to the interview if you think there is a chance it may come up. Do not say yes just to get the job if the real answer is no .This can create a lot of problems later on in your career .Be honest at this point and save your self future grief.

37.Are you willing to put the interests of the organization ahead of your own ?
This is straight loyalty and dedication question .Do not worry about the deep ethical and philosophical implications .just say yes .

38.Describe your management style ? 
Try to avoid labels .Some of the more common labels ,like progressive ,salesmen or consensus, can have several meanings or descriptions depending on which management expert you listen to. The situational style is safe , because it says you ill manage according to the situation .

39.What have you learned from mistakes on the job ?
Here you have to come up with something or you strain credibility .Make it small, well intentioned mistake with a positive lesson learned . An example your working too far  ahead of colleagues on a project thus throwing coordination off.

40.Do you have a blind spots ?
Trick questions .If you know about blind spots ,they are no longer blind spots . Do not reveal any personal areas of concern here .Let them do their own discovery on bad points . Do not hand it to them .

41.If you were hiring a person for this job , what would you look for
Be careful to mention traits that are needed that you have .

42.Do you think you are overqualified for this position ?
Regardless of your qualifications , state that you are very well qualified for this position .


43.How do you propose to compensate for your lack of experience ?
First , if you have experience that the interview does not know about, bring that up : Then, point out  ( if True ) that you are a hard working quick learner .

44.What qualities do you look for in a boss ?
Be generic and positive . Safe qualities are knowledgeable , a sense of humor , fair , loyal  to subordinates and holder of  high standards . All bosses think they have these traits .

45.Tell me about a time when you helped resolve a dispute between no others ?
Pick a specific incident . Concentrate on your problem solving technique and not dispute you settled.

46.What position do you prefer on a team working  on a project ?
Be honest . If you comfortable in different roles , point that out .


47.Describe your work ethic ?
Emphasize benefits to the organization . Things Like , Determination to get the job done and work hard but enjoy your work are good .

48.What has been your biggest professional disappointment ?
Be sure that you refer to something that beyond your control .Show acceptance and no negative feelings .

49.Tell me about the most fun you have had on the job ?
Talk about  having fun by accomplishing something for the organization .

50.Do you have any question for me ?
Always have some question prepared . Questions where you will be an asset to the organization are good .How soon will I be able to productive ? what type of projects will i able to asset on ?  











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